Terms & Conditions
Terms & Business
GSi Ltd of 16 North Street, Rushden, Northamptonshire, NN10 6BU it is always our intention to provide you with customer service & to ensure that the insurance provided should meet your needs & requirements as we understand them.
Accepting our Terms of Business
By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to: The section headed ‘Use of personal data’ and specifically the paragraph explaining how ‘sensitive personal data’ will be used.
For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the address below.
The Financial Conduct Authority
GSi is a trading style of GSi Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 304766. Our permitted business is Arranging (bringing about) deals, Making arrangements with a view to transactions and dealing as agent in non investment insurance contracts. Assisting in the administration and performance of a contract of insurance. You may check this on the FCA’s register by visiting the FCA website, www.fsa.gov.uk/register/ or by contacting the FCA on 0845 606 1234.
Helping you to decide
We source and arrange products but do not offer advice or make recommendations when arranging your insurance. However, we may ask some questions to narrow down the selection of products on which we will provide details; you will then need to make your own choice about how to proceed. We will not in any circumstance guarantee the solvency of any insurer.
The capacity in which we act for you
Arranging (bringing about) deals in non investment insurance contracts
This covers a range of activities including introducing a customer to an insurer, helping a customer to complete a proposal form & sending this to an insurer.
Making arrangements with a view to transactions in non-investment insurance contracts
This includes helping a potential policyholder to complete a proposal form or introducing a customer to another intermediary, either for advice or to help arrange an insurance policy.
Dealing as agent in non-investment insurance contracts
This includes entering into a contract of insurance with a customer on behalf of an insurer (for example, issuing a covernote).
Our product range and the range of insurers used
We select personal & commercial insurances from a range of insurers, but for certain products, we only select products from a limited number of insurers or only offer products from a single insurer. We will give you further information about this before we finalise your insurance arrangements; where we select products from a limited number of insurers you may ask us for a list of the insurers we deal with for these products.
If we propose using another intermediary to help place your business, we will confirm this to you in good time before any arrangements are finalised.
Complaints and compensation
We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact us:
in writing... Write to 'Customer Services Manager' GSi Ltd, 16 North Street, Rushden, Northamptonshire, NN10 6BU
by phone... Telephone 01933 411888 or Fax 01933 411222 or email firstname.lastname@example.org
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service.
Access to the FOS is available for complainants coming within one of the following categories at the time we receive their complaint:
Consumers (eg private individuals)
Before 1st November 2009 - businesses with a group annual turnover of under £1 million
From 1st November 2009 - businesses employing fewer than 10 persons and with a turnover or annual balance sheet total not exceeding €2 million
Charities with an annual income of under £1 million
Trustees of a trust with a net asset value of under £1 million
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available as follows:
Insurance advising and arranging is covered for 90% of the claim, without any upper limit
For compulsory classes of insurance (such as Third Party Motor or Employers Liability), insurance advising and arranging is covered for 100% of the claim without any upper limit
Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or www.fscs.org.uk.
Payment for our services
We normally receive commission from insurers or product providers. In relation to commercial policyholders we will in good time before conclusion of each insurance contract, or upon renewal, remind you of your right to be informed of the level of commission which we received from underwriters. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business. We also charge you for handling your insurances, our new business & renewal fee will be detailed prior to arranging your policy. Please see below other fees:
Direct debit setting up fee £10.00
Mid-term amendments £20.00
Cancellations ( including if cancelled within cooling off period ) £20.00
Late payment fee £20.00
Default of a direct debit instalment £15.00
Issuing duplicate documents. (First request is free each subsequent request) £15.00
Copies of personal data we hold about you per request £10.00
If a refund is due following an amendment or cancellation we will retain up to 12.5% of the refunded premium provided by your insurer. This is to cover administration costs. This will not apply if cancelled within the cooling off period.
You will receive a quotation which will tell you the total price to be paid, and which identifies any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.
Full payment of premium & fees is due before cover commences, or as otherwise stated under the terms of credit, or in the debit note, invoice or statement issued to you.
We also draw your attention to the sections headed 'Cancellation of insurances' and 'Ending your relationship with us'.
Our financial arrangements with most insurance companies are on a ‘Risk Transfer’ basis. This means that we act as agent of the insurer in collecting premiums and handling refunds due to the clients. In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. However, if Risk Transfer does not apply such monies will be held by us in a Statutory Trust Account set up in accordance with FCA rules. Interest earned on monies held in such a Statutory Trust Account will be retained by us.
Cancellation of insurances
You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance must be returned to us or to the insurer concerned.
In the event of cancellation, charges for our services will apply in accordance with the ‘Payment for our services’ section above.
Do not cancel any direct debit payments until the amount of refund is known and no balance is outstanding.
You may be due a refund for part of your premium as long as no claims have incurred.
The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires.
Please note the premiums paid for supplementary covers for example Legal expenses, Total loss hire car are not refundable following cancellation.
A Cooling off period applies your policy may be cancelled within 14 days of receiving the documents (deemed to be the day after being posted from our office or handed to you) your insurers will only make a pro-rata charge for the period of cover provided (subject to the return of any issued Certificate of insurance & current covernote and subject to no loss or claim). If we have charged an administration fee to set up your policy or an administration fee for an alteration this fee will be retained by us.
Ending your relationship with us
Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose a penalty.
Your instructions must be given in writing and will take effect from the date of receipt.
In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days notice.
Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.
You are responsible for providing the complete and accurate information which insurers require in connection with any proposal for insurance cover. This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy.
You are responsible for answering any question in relation to any proposal for insurance cover honestly and to to best of your knowledge, providing complete and accurate information which insurers will require. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover. If you are a commercial customer, please be reminded you are responsible for providing the complete and accurate information which insurers require at inception, renewal and throughout the life of the policy.
It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy.
You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.
If you are unsure about any matter, please contact us for guidance.
Use of personal data
We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998. In administering your insurances it will be necessary for us to pass such information to insurers and other product or service providers which may also provide us with business and compliance support.
We may also disclose details to relevant parties, as necessary, to comply with regulatory or legal requirements. We may contact you in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent.
Some of the details you may be asked to give us, such as information about offences or medical conditions, are defined by the Act as sensitive personal data. By giving us such information, you signify your consent to its being processed by us in arranging and administering your insurances.
Subject to certain exceptions, you will be entitled to have access to your personal and sensitive personal data for which you will be charged a fee of £10. If at any time you wish us, or any company associated with us, to cease processing any of the personal data or sensitive personal data we hold, or to cease contacting you about products and services, please write to the Customer Services Manager at the address above.
Conflict of interests
Occasions can arise where we, or one of our associated companies, clients or product providers, may have a potential conflict of interest with business being transacted for you. If this happens, and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.
Claims handling arrangements
You should take note of the required procedures in the event of a claim, which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.
Premiums paid via Direct Debit
In order to be able to offer you credit facilities we are registered under the Consumer Credit Act our licence number is 0628152. You may be able to spread your payments through insurers instalments schemes or a credit scheme that we have arranged with a third party premium finance provider either “Creation” or “ Premium Credit” *. We will give you full information about your payment options when we discuss your insurance in detail.
*Please note that this is a finance agreement between yourself as the policyholder and the finance provider and is separate from the insurance policy. As this is in effect a loan for the initial premium, this agreement must not be cancelled until this has been fully repaid to the finance provider, even if your insurance policy has been cancelled. If any direct debit or other payment due in respect of the credit agreement you enter into with the finance provider to pay insurance premiums is not met when presented for payment, or if you end the credit agreement with the finance provider, or if you do not enter into a credit agreement with the finance provider we will be informed of such events by the finance provider.
Any refunds for policy amendments of cancellations will be passed to the finance provider and will reduce any balance outstanding to them.
Please take a few minutes to read this document carefully as it contains important information relating to the details you have given us. You should also show this document to anyone else who is covered under your policy. Your information will be held by GSi Ltd.
Managing your information
Your privacy is important to us, and we will respect your personal information.
We will use the information that you have given us to manage your insurance policy.. This may include disclosing it to insurers, service providers, regulatory authorities.
Information is collected lawfully and in accordance with the Data Protection Act 1998, which applies to identifiable living individuals, and we will do our best to ensure that your details are accurate and kept up to date. If you become aware of any inaccuracies please ask for these to be corrected. We will continue to hold information about you after your relationship with us has ended, but we will only hold it for as long as required.
Information provided may be stored on computer records and/or in paper files to assist us in completing transactions on your behalf, and may be used for marketing and statistical purposes. This information may be disclosed to third parties in the course of providing analysis, marketing and servicing of our relationship with you. Details may be passed to our regulatory authorities and auditors for the purpose of compliance. However, strict confidentiality will be maintained at all times.
Sensitive Personal Data
In order to provide insurance we need to process sensitive personal data, as defined in the Data Protection Act 1998 (e.g. health, convictions), about you and others named on the policy. Before sharing any information about another person you should obtain their consent. We will only use this data for the specific purpose for which you provided it and the services described in your policy documents.
Dealing with other people
At the request of many of our customers and to make managing your insurance more convenient it is our policy to deal with your spouse or partner who calls on your behalf provided they are named on the policy and in some exceptional circumstances we will deal with others who call on your behalf. If at any time you prefer us to deal with you only or you would like someone else to be able to deal with your policy on a regular basis, please call us to let us know.
Fraud Prevention and detection
In order to prevent and detect fraud we may at any time share information about you with insurers.
Motor Insurance Database
Your policy details will be held on the Motor Insurance Database (MID), run by the Motor Insurance Information Centre(MIIC). This may be consulted by the police to establish who is insured to drive the vehicle. If you are involved in an accident (in the UK or abroad), other UK insurers, The Motor Insurers' Bureau and MIIC may search the MIID to ascertain policy information.
Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this from your insurer or at www.miic.org.uk.
We may monitor or record telephone calls in order to improve our service and to prevent and detect fraud.
Keeping you informed
We value your opinions at all times and want to keep you informed about products and services and to do this you may be contacted from time to time. We appreciate that not everyone wants to receive this information. If you decide now or at any time that you do not want to receive marketing information please e-mail us or write to the following address:-
Data Protection Co-ordinator
16 North Street
You are entitled, on payment of a small fee, to receive copies of all information we hold about you. This will be information that you have given us in connection with your policy. We do not hold any information relating to your credit status. If you would like a copy of your information please contact the Data Protection Co-ordinator at 16 North Street, Rushden, Northants, NN10 6BU.
If you have any questions regarding this policy or any of the content of this website please email or write to us.